FAQ
Frequently Asked Questions you might need to know
We have compiled a list of questions and answers that you might like to know, but if your questions are not answered, we will be delighted to assist directly.
Reservations
How do I change or cancel my reservation?
You can cancel or amend your reservation by contacting the reception team. If your reservation was made with a 3rd party travel agent, please contact them directly.
Can I add additional nights?
Gladly! Please contact us directly to add nights to your stay. If you have already added an extra night by using our online ‘BOOK NOW’ button, please contact us so we can try and arrange the room allocations.
What are the options for additional beds?
We do have baby cots and additional beds available at a small charge. Please let us know in advance should you require an additional bed or baby cot.
Can I give a stay at Boutique Hotel Zaan as a gift?
Certainly. We can offer personalised gifts for your friends and loved ones!
Is Boutique Hotel Zaan accessible for the disabled or people with walking difficulties?
Please contact our reception team directly to discuss the suitable options.
Payments
Which payment methods are accepted?
All major worldwide credit cards are accepted upon booking and in hotel.
Do I have to provide my credit card information when making a reservation?
Your credit card serves as a guarantee for the room. A credit card authorization is done in advance. It is possible to pay with the same credit card at arrival. We also accept a payment with cash, debit or credit card. If the authorization is not succeeded, we will ask for another credit card at arrival or a deposit of € 75.
What is City Tax and Tourist Tax and when will it be charged?
The city tax in 2023 is € 5,19 per person per night.
Arrival
What time can I check in?
You’re welcome to arrive between 15:00 and 22:00. From 12:00 and 19:00 each day there is someone to assist you within the hotel. After this time the access will only be available with our DIGITAL KEY APP – HOTEK. Do you have any questions over the Digital Key App? Then please contact us in advance.
How do I get to Boutique Hotel Zaan?
Boutique Hotel Zaan is located in the heart of Zaandijk and is easily accessible by car and public transport. You can find full directions here!
Is there parking at Boutique Hotel Zaan?
Unfortunately, Boutique Hotel Zaan does not have its own private parking. However parking is allowed within the neighbourhood and is free.
If you are staying in a room in our annex, you can also park your car within the neighbourhood for free.
If you are staying in a room in our annex, you can also park your car within the neighbourhood for free.
Does Boutique Hotel Zaan offer a shuttle service?
Unfortunately Boutique Hotel Zaan does not offer a shuttle service. Should you require assistance with arranging transport from the airport, please contact us and we will gladly asssit.
Where can I pick up my key for the annex rooms?
Upon arrival to the hotel and checking in, you can pick up your key to the annex rooms. The annex rooms are located across the street from the hotel.
During your stay
Are you pet friendly?
Unfortunately, no. Pets are not allowed in our Hotel.
Is breakfast included?
Yes. Breakfast is served in our restaurant.
Do you have a restaurant?
Yes, our restaurant serves traditional Italian dining with a Dutch Twist on the River Zaan. Have a look at the restaurant page for more info.
Can I smoke in the hotel?
No, all rooms and public places are 100% non-smoking. If we discover that you have smoked or used an illegal substance, you will get a fine of € 250 and will be asked to leave the hotel immediately.
Can I moor my boat by your hotel?
Unfortunately the water is too shallow to moor a boat by our hotel.
How can I contact reception during my stay?
You can contact the reception by calling +31 (0)75 2040 335
Departure
What time is check-out?
Check out is up until 11:00. Do you want a later check out or do you have any questions over the Digital Key App? Then please contact us in advance.
Can I leave my luggage in the hotel after I have checked out?
Yes, it is possible. We have a luggage room which is available to store your luggage free of charge.
