FAQ
Frequently Asked Questions you might need to know

You can cancel or amend your reservation by contacting the reception team. If your reservation was made with a 3rd party travel agent, please contact them directly.

Gladly! Please contact us directly to add nights to your stay. If you have already added an extra night by using our online ‘BOOK NOW’ button, please contact us so we can try and arrange the room allocations.

We do have baby cots and additional beds available at a small charge. Please let us know in advance should you require an additional bed or baby cot.

Certainly. We can offer personalised gifts for your friends and loved ones!

All major worldwide credit cards are accepted upon booking and in hotel.

Your credit card serves as a guarantee for the room. A credit card authorization is done in advance. It is possible to pay with the same credit card at arrival. We also accept a payment with cash, debit or credit card. If the authorization is not succeeded, we will ask for another credit card at arrival or a deposit of € 75.

The city tax in 2021 is € 5 per person per night (€5,07 in 2022).

You’re welcome to arrive between 15:00 and 22:00. From 12:00 and 19:00 each day there is someone to assist you within the hotel. After this time the access will only be available with our DIGITAL KEY APP – HOTEK. Do you have any questions over the Digital Key App? Then please contact us in advance.

Boutique Hotel Zaan is located in the heart of Zaandijk and is easily accessible by car and public transport. You can find full directions here!

Unfortunately, Boutique Hotel Zaan does not have its own private parking. However parking is allowed within the neighbourhood and is free.

Unfortunately Boutique Hotel Zaan does not offer a shuttle service. Should you require assistance with arranging transport from the airport, please contact us and we will gladly asssit.

Unfortunately, no. Pets are not allowed in our Hotel.

Yes. Breakfast is served in our restaurant.

Yes, our restaurant serves traditional Italian dining with a Dutch Twist on the River Zaan. Have a look at the restaurant page for more info.

No, all rooms and public places are 100% non-smoking. If we discover that you have smoked or used an illegal substance, you will get a fine of € 250 and will be asked to leave the hotel immediately.

Unfortunately the water is too shallow to moor a boat by our hotel.

Check out is up until 11:00. Do you want a later check out or do you have any questions over the Digital Key App? Then please contact us in advance.

Yes, it is possible. We have a luggage room which is available to store your luggage free of charge.