FAQ
Frequently Asked Questions you might need to know
We have compiled a list of questions and answers that you might like to know, but if your questions are not answered, we will be delighted to assist directly.
Reservations
How do I change or cancel my reservation?
You can cancel or amend your reservation by contacting the reception team. If your reservation was made with a 3rd party travel agent, please contact them directly.
Can I add additional nights?
What are the options for additional beds?
Can I give a stay at Boutique Hotel Zaan as a gift?
Is Boutique Hotel Zaan accessible for the disabled or people with walking difficulties?
Payments
Which payment methods are accepted?
All major worldwide credit cards are accepted upon booking and in hotel.
Do I have to provide my credit card information when making a reservation?
What is City Tax and Tourist Tax and when will it be charged?
Arrival
What time can I check in?
You’re welcome to arrive between 15:00 and 22:00. From 12:00 and 19:00 each day there is someone to assist you within the hotel. After this time the access will only be available with our DIGITAL KEY APP – HOTEK. Do you have any questions over the Digital Key App? Then please contact us in advance.
How do I get to Boutique Hotel Zaan?
Is there parking at Boutique Hotel Zaan?
Does Boutique Hotel Zaan offer a shuttle service?
Where can I pick up my key for the annex rooms?
During the stay
Are you pet friendly?
Unfortunately, no. Pets are not allowed in our Hotel.
Is breakfast included?
Do you have a restaurant?
Can I smoke in the hotel?
Can I moor my boat by your hotel?
How can I contact reception during my stay?
Departure
What time is check-out?
Check out is up until 11:00. Do you want a later check out or do you have any questions over the Digital Key App? Then please contact us in advance.
Can I leave my luggage in the hotel after I have checked out?